WE LOVE OUR CUSTOMERS –
“Since your home is all about you, the process should be, too.”
Building your home is one of the most important things you’ll ever do for your family, which is why we’ve designed our process to feel just right to you.
Sullivan Homes is proud of our process:
- QUALITY CRAFTSMANSHIP
You have hired a professional and should get professional quality. Beyond the industry standard.
- PROJECT MANAGEMENT
From contract signing, all the way through warranty, your project manager will be with you each step of the way. This allows us to provide first-class service no matter how big or small a project is.
Our commitment to You is to keep you informed. In most cases, we will respond to your calls, texts, and emails within 24 hours.
- TRANSPARENCY WITH ONLINE PROJECT MANAGEMENT SOFTWARE
We want our customers to know what’s happening on their project and our software keeps them informed. Check schedules, approve change orders, see progress photos, make selections, track job costs/payments, and more.
Every Sullivan Homes employee, affiliate, subcontractor, materials distributor and construction manager are all connected with you on your own project website, accessible 24/7. So even if you don’t live near St. George, you will always know how your home is progressing and who is involved. You’ll have transparent access to your dedicated:
- Sales Coordinator
- Design Selections Coordinator
- On-site Construction Superintendent
- In-house Financing Coordinator
You can also connect with all of them via our Buildertrend App. Buildertrend is another online tool that lets you personalize your home with the options and design choices you love. You’ll be able to see updates and photos during the construction process, and easily report any warranty issues that may arise, right from the app.
Learn More about Buildertrend
- TRADE PARTNERS
We hold our trade partners to the same high standard we have for ourselves. All trades are covered with a complete package of insurance that includes liability, workman’s comp, vehicle and umbrella policies to be sure that our customers are fully protected. We have long-standing relationships with our trade partners which allows us to stick to our schedules.
On Site Project Management
When you’re building a home, our responsiveness and timely communication can make all the difference. You’ll form a relationship with one senior level construction superintendent you can trust. Your superintendent is on-site to oversee the construction of your home, as well as every subcontractor who works on the day-to-day details. Your superintendent knows your home inside and out, and is available to you even 7 days per week.
Designing Your Home
Bring us your vision, and we’ll help you bring it to life in our design studio and showroom. Together, our design experts will guide you through the fun and highly personal process of designing your home.
- Architectural Design Studio and Central Design Center
- Dedicated on-site superintendent
- Trade partner off-site Design Centers & showrooms
- Community-specific model homes including a catalog of hundreds of personalization options unique to your community
2-Step Homeowner Orientation
Before moving into your home, we’ll bring together your entire project team, including the Design Selections Coordinator, the Construction Superintendent, and a member of management. We’ll walk through your home together with a fifteen page, 360-item checklist.
A week later, we will tour your home together again to review any refining touch-ups we may have identified during our first tour. This 2-step orientation ensures that the quality and design of your home feel right to you.
Customer Care & Warranty
Every Sullivan Homes customer is provided with access to our Customer Care & Warranty tool to ensure that any future warranty work is noted and corrected. We also survey all buyers after they have moved into their new homes, using their feedback to guide future design modifications and options offerings.